timestamp1684257838025Incident now includes external users by Barracuda NetworksIncident Response now includes external users (outside your organization) as part of impact radius when an incident is created. You can view external and internal users under “USERS” tab while viewing incident details. However, we cannot
timestamp1666809356774Include a comment while creating a sender policyby Barracuda NetworksCreating a sender policy while creating an Incident in IR, lets you add a comment that can be seen alongside the policy in Email Gateway Defense (EGD). If you include a comment, it will show alongside the new policy in EGD Added by Incident
timestamp1664563160084Send a User List to Security Awareness Trainingby Barracuda NetworksIncident Response can create a group of users involved in an incident and send it to Barracuda Security Awareness Training. This training group is comprised of each user's email address. You must have a Security Awareness Training account
timestamp1664495160169Microsoft Teams Notificationsby Barracuda NetworksAutomated Workflows can now send notifications to Microsoft Teams. See Automated Workflows Settings for configuration information. An example of a notification in Microsoft Teams:
timestamp1659047842576Ability to search email body using keywords or URLby Barracuda NetworksYou are now able to search in the body of the message using keywords up to 200 characters and search for a URL within the body of the message. View incident details page has also been updated to show this search criteria, if used. This
timestamp1649108772905Creating an incident for investigationby Barracuda NetworksYou can now create an incident to investigate the impact of the incident without deleting emails or any remediation action. You can review how many emails will be deleted and how your end users interacted with these emails. Once you have
timestamp1646159491474New template added to Automated Workflowsby Barracuda NetworksRather than creating a completely new automated workflow, you can use workflow templates as a starting point to create workflows for common scenarios. For example, you can use the User-reported Message - Create Incident - Specific User